Refund policy

General information

Seller is Nordiska Silver AB ("Nordiska Silver").
Company registration number (Organisationsnummer): 559587-6698.
Postal address: Nordiska Silver AB, Box 93, 18211 Danderyd, Sweden.
VAT number: SE559587669801.
Nordiska Silver AB is registered for F-tax in Sweden.

Right of Withdrawal

We offer a 14-day right of withdrawal, which means that you have 14 days to cancel your purchase from the date you received the goods.

The goods must be returned in good condition. You have the right to examine the goods in the same way that you would be able to in a physical store. If the goods have been handled to a greater extent than necessary to determine their characteristics and functionality, a deduction may be made for any reduction in value. We recommend that the goods be returned in their original packaging.

If you wish to cancel your order and request a return, please contact us at support@nordiskasilver.com. Please specify which goods you wish to return and attach the receipt for the purchase. Please note that returns must be sent to the following address: Nordiska Silver AB, Box 93, 18211 Danderyd, Sweden.

If you exercise your right of withdrawal, you are responsible for the cost of return shipping unless otherwise stated. Nordiska Silver is not responsible for any damage or loss that occurs during the shipment of goods being returned. We therefore recommend that you insure your shipment. Goods sent back to us without a return having been requested in advance will not be accepted.

If the withdrawal is approved, we will also refund the original cost of standard shipping. If you chose a more expensive delivery option than our standard delivery, only the cost of standard delivery will be refunded.

If you have any questions about returns, you can always contact us at support@nordiskasilver.com.

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to goods that have been manufactured according to the customer’s specifications or that have been given a clear personal character. This includes, among other things, custom orders designed according to the customer’s wishes.

Please contact us if you have any questions about your right to return goods.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved or rejected. If the refund is approved, we will issue the refund without undue delay and no later than 14 days from the date we were informed that you had exercised your right of withdrawal.

We have the right to withhold the refund until we have received the goods or you have provided proof that they have been returned.

Please note that it may take some time for your bank or credit card company to process the refund and for it to appear in your account.

If more than 15 business days have passed since we approved your return, please contact us at support@nordiskasilver.com.

Complaints / Claims for Defective Goods

Please check your order when you receive it. If there is a problem with the product, you have the right to make a claim under applicable consumer protection legislation. If you live in Sweden, you have the right to make a claim regarding the goods for three years from the date you received them. To make a claim, we recommend that you contact us at support@nordiskasilver.com. If you discover a defect in a product, you should contact us as soon as possible.

If your claim is approved, we will provide a remedy in accordance with applicable law. We will either repair the defect, replace the product with a new one, or refund you an amount corresponding to the purchase price of the product.

We will cover the shipping costs for returning the goods in connection with an approved claim. This is subject to you using the shipping method specified by us.

We always inspect goods that are subject to a claim. If, following our inspection, the claim is found to be unfounded, we reserve the right to charge a fee of SEK 199. This fee covers our shipping costs for the invalid claim.

Right to Refuse

Nordiska Silver reserves the right to refuse or cancel an order and is under no obligation to enter into a sales contract through the website. If an order is cancelled, the purchase amount will be refunded.

Disputes

In the event of a dispute, we will comply with decisions issued by the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN).